Guests are typically required to make a 50% advance payment at the time of the booking (unless otherwise specified for certain periods). For reservations made with a partial advance payment, the remaining balance must be settled upon arrival at the property during check-in.
Our standard check-in time is 1 PM and the standard check-out time is 10 AM. Early check-in and late check-out requests are subject to availability, and may also attract an additional fee at the property's discretion.
We strictly DO NOT allow a group of more than 8 people. In case of a group of 4 or more, you might be purposefully allotted different dorm rooms. Further, if the group behavior is deemed unfit at the property, the Zostel Property Manager, upon subjective evaluation, retains the full right to take required action which may also result in an on-spot cancellation without refunds.
Children below 18 years of age are not permitted entry/stay at any of our hostels, with or without guardians. We do not recommend families.
We only accept a government ID as valid identification proof. No local IDs shall be accepted at the time of check-in.
Guests are not permitted to bring outsiders inside the hostel campus.
We believe in self-help and do not provide luggage assistance.
Drugs and any substance abuse is strictly banned inside and around the property.
Alcohol consumption is permitted at the premises as per the property’s discretion and local laws. Outside alcohol consumption is not allowed in dorm rooms and common areas. However, it can be consumed in private rooms and cafe area.
The swimming pool timings are from 8 AM to 8 PM.
During the monsoon season, room service for meals and drinks will not be available.
Due to the remoteness of the location, Wi-Fi and cellular connectivity issues may occur during heavy rains.
Please follow the directions to the property shared on your booking-registered email. If you need more instructions, please feel free to contact the property.
In case of a power outage, please wait while we switch on the backup. During heavy rains, electric supply can sometimes be erratic—we regret the inconvenience caused.
All guests are advised to secure their belongings at all times. The property is not liable for any loss, theft, or damage to personal items.
Right to admission reserved.

//For Arrivals from 22nd December 2025 till 3rd January 2026:

We require a 100% advance payment at the time of reservation to confirm your booking.
Cancellation requests received more than 7 days before your check-in date will receive a 100% refund.
Cancellation requests received within 7 days of the check-in date will not be eligible for a refund and the entire advance amount will be retained as a cancellation fee. Bookings created within this 7-day period are also non-refundable. Additionally, no date modifications (changes to dates or reduction of stay duration) are allowed within this 7-day window and will be treated as cancellations.
In case the property is not able to host you due to any local or subjective circumstances, we will provide you with a credit of the same amount. You will be able to avail the credited amount for any future booking at any of our properties.