Always be great friends with our guests and break the ice between you and the travellers with ease
Be really really organised
Keep cool when the pressure hits
Enjoy a super-fast pace
Understand this is a business, be passionate about maximising revenue
Be creative, innovative and digitally smart
Be yourself
YOU WILL:
Report to the Property Manager
Be part of a dynamic team that embodies the Zostel spirit
Take full ownership and resolve guest complaints yourself
Engage with guests, fostering a passion for independent travel
Have in-depth knowledge of your city’s cafés, bars, restaurants, art and music
Efficiently handle check-in and check-out processes ensuring accurate guest records
Manage room reservations, modifications, cancellations and maintain up-to-date availability records
Address guest inquiries, requests, and complaints promptly providing excellent customer service
Use property management software for bookings, check-ins, check-outs and report generation
Manage the front desk cash drawer, process payments, prepare financial reports and handle billing inquiries
Coordinate with housekeeping to ensure rooms are ready, monitor room inventory and conduct regular inspections
Comply with all company policies, including Fire Training, Health & Safety and Food Hygiene
YOU ARE:
Experienced within a front office hospitality environment and well versed with property management softwares
Passionate for the hospitality and the youth travel market
Fluent in English with knowledge of an additional language being desirable
Experienced working with a Property Management System
This is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.
Meals and stay will be provided for you at the property itself.
Summary
As a Front Office Crew Member, you will ensure that the Front Office department is running smoothly and that we are wowing our customers at every opportunity. Experienced folks preferred.
This job is directly with the Franchise. All hiring communication & any other liabilities will thus be with the Franchise partner, not the Zostel central team.
