Job Description

YOU MUST:

• Always be great friends with our guests.
• Be really really organised.
• Keep cool when the pressure hits.
• Enjoy a super-fast pace.
• Understand this is a business, be passionate about maximising revenue.
• Be creative, innovative and digitally smart.
• Be yourself.

 YOU WILL:

• Report to the Property Manager
• Be part of a great team within your department that get Zostel and want to be themselves.
• Take ownership of the guest journey to ensure that you continuously raise the bar and create a truly unique Zostel experience.
• Know your guests and have a passion for independent travel and the road less travelled.
• Monitor our social spaces, lighting, sound and temperature, to make sure they embody the Zostel brand and culture AT ALL TIMES.
• Know your city, its cafés, bars and restaurants, its art, its music.
• Demonstrate a passion for delivering outstanding customer service.
• OWN GUEST COMPLAINTS AND RESOLVE THEM YOURSELF
• Ensure you comply with all company policies you have been trained on, which include Fire Training and Health & Safety and Food Hygiene
• Be Responsible for all cash handling whilst you are on duty
• Correctly administer the Close of Shift procedures every shift with 100% accuracy and consistency.

 YOU ARE:

• Experienced within a front office hospitality environment
• Passionate for the hospitality and the youth travel market
• Fluent in English with knowledge of an additional language being desirable
• Experienced working with a Property Management System

This is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

Meals and stay will be provided for you at the property itself.