Job Description

We're looking for a passionate and experienced Community Manager to join our dynamic teams at multiple Zostel locations across India & Nepal. If you are a people’s champ, can talk about anything, create a friendly environment with no hassle, organise fun activities and events, and provide unforgettable experiences for travellers, we want you on board! The role of Community Manager is special because you get to:

• Foster a positive and inclusive community atmosphere within the hostel.
• Engage with guests, ensuring a welcoming and interactive environment.
• Manage day-to-day community operations to enhance the overall guest experience.
• Organise and execute a variety of events and activities to sustain the lively Zostel culture.
• Plan icebreaking activities to encourage guest interaction and participation on a daily basis.
• Demonstrate strong interpersonal and communication skills.
• Encourage and facilitate social interactions among guests.

You get brownie points if you have experience in community management and social media, know how to play a musical instrument, are great at hosting karaoke sessions, and can break the ice between you and the travellers with ease.

We need someone who:

• Has a minimum of one year of experience in community management within the hospitality sector.
• Has a proven ability to organise and execute entertaining and engaging activities for diverse audiences.
• Has excellent verbal and written communication skills and is proficient in handling guest queries and feedback.
• Can collaborate with hostel staff to create a seamless and positive guest experience.
• Wants to grow their skills, be it professional or interpersonal, in a fast-paced and fun-loving environment.
• Appreciates good humour and can apply the same in their many amazing tasks.
• Can commit a minimum of six months for this role.

You will collaborate closely with our on-ground team and engage with travellers on a daily basis. It's important to emphasize that this hiring is specifically for on-site roles. Hence, the selected Community Manager will be stationed at one of our Zostel properties and not in the central team. Also, if selected, you’re expected to reside at the property consistently.

This is not a comprehensive list of responsibilities, it only gives an overall idea of what this role has to offer.

P.S. You would be employed with the Zostel Franchise and not the Zostel Central Team.