Job Description

YOU​ ​MUST

■ Be the life of the party

■ Always love our guests

■ Be really really organised!

■ Keep cool when the pressure hits

■ Enjoy a super fast pace

■ Understand this is a business, be passionate about maximising revenue

■ Be creative, innovative and digitally smart

■ Like getting your hands dirty, wherever, whenever, because you will

■ Be yourself

YOU​ ​WILL

■ Report to Zostel Delhi

■ Attend calls and resolve guest queries.

■ Be responsible for its functioning from Reception/Travel, Bar, Cafe or Kitchen, In-house Atmosphere, but you may cross over to other outlets temporarily or permanently depending on your skills, ambitions and business requirements.

■ Be part of a great team across all front line departments that get Zostel and want to be themselves.

■ Take ownership of the guest journey to ensure that we create a truly unique Zostel experience.

■ Know your guests and have a passion for independent travel and the road less travelled.

■ Enjoy peeling back the layers of a new city

■ Know and love ethnic traditions, foods with the courage to offer up something a little different

■ OWN GUEST COMPLAINTS AND RESOLVE THEM YOURSELF. YOU SOLVE THE PROBLEMS, YOU CREATE THE SOLUTIONS

■ Know your city, its cafés, bars and restaurants, its art, its music.

■ At all times ensure that our social spaces embody the Zostel brand and culture

■ Ensure you comply with all company policies you have been trained on.

■ Be Responsible for all cash handling whilst you are on duty

■ Master a point of sale system or a property management system

YOU​ ​HAVE

■ Experience working within the hospitality/service industry, atleast 2 years.

■ A passion for your city, for travelling and for trending food and drinks concepts

■ Knowledge of what’s on in the city you apply to; art, music, culture, whatever.

■ Have a genuine interest and enthusiasm for service.

■ Knowledge of social media and user-generated reviews, with respect for their importance in marketing the hostel.

P.S. You would be employed with the Zostel Franchisee and not the Zostel Central Team.