Job Description

Property Manager – Zostel

At Zostel, a Property Manager isn’t just running a building — they’re running an experience. You’ll be responsible for the day-to-day operations of a Zostel, leading the on-ground team, taking ownership of guest experience, and ensuring the property runs smoothly as a business.

This role is for someone who’s hands-on, people-first, and operationally sharp. You’ll be based at the property, living the Zostel life, solving real problems, and making sure both guests and the business thrive.

What This Role Demands

• You’re comfortable being on the floor, not behind a desk.
• You enjoy fast-paced environments and stay calm under pressure.
• You genuinely enjoy hosting people and owning guest experiences end-to-end.
• You understand that hospitality is both heart and numbers — service quality and business performance matter equally.
• You’re organised, proactive, and take responsibility instead of waiting for instructions.

What You Will Do

• Own the property’s daily operations — front desk, housekeeping, café/F&B (if applicable), maintenance, and in-house atmosphere.
• Lead and manage the on-ground team, ensuring everyone knows their role and delivers consistently.
• Take complete ownership of guest issues — you handle problems, resolve complaints, and create solutions yourself.
• Ensure the hostel is clean, safe, functional, and guest-ready at all times.
• Track occupancy, revenue, expenses, and guest feedback, working towards better ratings and performance.
• Ensure cash handling, systems (PMS/PM tools), and reporting are accurate and up to date.
• Maintain Zostel’s brand vibe in social spaces while ensuring operational discipline.
• Coordinate closely with the Franchise Partner and Central Operations Team.
• Ensure compliance with all Zostel SOPs, hygiene, safety, and policy standards.

Big Plus If You Have Experience In

• Using computers, software, and online tools confidently
• eZee or other booking / property management platforms
• Staff management and scheduling
• Housekeeping operations and inventory management
• Handling guest escalations and complaints
• Guest reviews, audits, and basic maintenance coordination
• Café or F&B operations
• Basic accounts or cash handling

Who You Are

• You must have 2+ years of experience in hospitality, hostels, hotels, or service roles.
• You’re a people leader who enjoys managing teams and guests alike.
• You’re comfortable working 10+ hours on property, especially during peak days.
• You like solving problems, making quick decisions, and taking ownership.
• You’re interested in travel, culture, local experiences, and building community.
• You’re not afraid to get your hands dirty — because sometimes, that’s what the job needs.

Pay & Important Details

• Pay Package: ₹23,000 – ₹35,000 per month, based on property and experience.
• You’ll be employed by the Zostel Franchise Partner, not the Central Team.
• This is a live-in, on-property role, often in remote or travel destinations.
• It’s demanding, dynamic, and deeply rewarding — not a desk job.