YOU MUST
■ Be the life of the party
■ Always love our guests
■ Be really really organised!
■ Keep cool when the pressure hits
■ Enjoy a super fast pace
■ Understand this is a business, be passionate about maximising revenue
■ Be creative, innovative and digitally smart
■ Like getting your hands dirty, wherever, whenever, because you will
■ Be yourself
YOU WILL
■ Report to the Zostel Franchisee
■ Be assigned to a hostel, and responsible to its functioning from Reception/Travel, Bar, Cafe or Kitchen, In-house Atmosphere, but you may cross over to other outlets temporarily or permanently depending on your skills, ambitions and business requirements.
■ Be part of a great team across all front line departments that get Zostel and want to be themselves.
■ Take ownership of the guest journey to ensure that we create a truly unique Zostel experience.
■ Know your guests and have a passion for independent travel and the road less travelled.
■ Enjoy peeling back the layers of a new city
■ Know and love ethnic traditions, foods with the courage to offer up something a little different
■ OWN GUEST COMPLAINTS AND RESOLVE THEM YOURSELF. YOU SOLVE THE PROBLEMS, YOU CREATE THE SOLUTIONS
■ Know your city, its cafés, bars and restaurants, it's art, it's music.
■ At all times ensure that our social spaces embody the Zostel brand and culture
■ Ensure you comply with all company policies you have been trained on.
■ Be Responsible for all cash handling whilst you are on duty
■ Master a point of sale system or a property management system
YOU HAVE
■ Experience working within the hospitality/service industry.
■ A passion for your city, for travelling and for trending food and drinks concepts
■ Knowledge of what’s on in the city you apply to; art, music, culture, whatever.
■ Have a genuine interest and enthusiasm for service.
■ Knowledge of social media and user-generated reviews, with respect for their importance in marketing the hostel.
P.S. You would be employed with the Zostel Franchisee and not the Zostel Central Team.
We need an exceptional and passionate Property Manager to join our property (across all destinations). If you are an inspiring leader and communicator, a people person through and through and obsessed with delivering outstanding service through a personal touch with a genuine desire to be part of something big then your journey should start.