We collect your information for the safety of our guests, and to understand who we are accommodating at our properties, for the safety of our staff. In addition, website user and guest data is collected for statistical purposes. We also collect our guests’ nationality, date of birth, gender, for statistical analysis purposes. When you visit our websites, we may automatically log your IP address (the unique address which identifies your computer on the internet). We use IP addresses to help us manage our websites and to collect broad demographic information for analytical use. For reservations, we send guests confirmation emails and will therefore require your email address. Exceptions may occur in the case of us needing to contact previous guests in relation to post or lost property.
In order for us to confirm a reservation for you, we do require some information. This will usually consist of:
Telephone or mobile number – in case of an emergency
Date of Birth
Identification data i.e. Passport, Driving License details
Credit card details, including the three-digit code that appears on the back of your credit card
Date of arrival and departure
Upon arrival, we will require the same information from your fellow travellers, please ensure they are all aware of this to ensure a quick and efficient check-in.
As an accommodation and leisure provider, we have guests returning to our properties on a regular basis. It is your duty to inform us if any of your personal information, which we hold about you, needs to be updated. We may contact you at any time, if you have booked accommodation with us and we suspect we hold false information about you.
The Internet is not a secure medium. However, we have put in place various security procedures, including firewalls that are used to block unauthorized traffic to our website.
No permission is needed to take photos or film at our properties. However, we do recommend asking for permission before photographing or filming other guests who are not part of your group. Verbal consent is solicited as a goodwill gesture. On occasions we may commission crews to film or take photographs at our properties for promotional purposes. If you do not wish to be filmed or photographed, you are required to voluntarily leave the filming or photography area.
Other than that for the purposes referred to in this policy, we will not disclose any personal information without your permission unless we are legally obliged to do so (for example, if required to do so by court order or for the purposes of prevention of fraud).
You also have the right to lodge a complaint with an EU supervisory authority in case of discrepancies, however, we do hope you would give us chance to rectify it first by reaching out to us on firstname.lastname@example.org.
CALIFORNIA-RESIDENT SPECIFIC RIGHTS
To the extent you are a 'consumer' as defined under the California Consumer Privacy Act of 2018 ("CCPA") and Zostel is a 'business' as defined under CCPA, the following applies to you:
Subject to the provisions of the CCPA, you have the right to request in the manner provided herein, for the following:
a. Right to request for information about the:
- Categories of Personal Data Zostel has collected about you.
- Specific pieces of Personal Data Zostel has collected about you.
- Categories of sources from which the Personal Data is collected.
- Business or commercial purpose for collecting Personal Data.
- Categories of third parties with whom the business shares Personal Data.
b. Right to request for deletion of any Personal Data collected about you by Zostel.
If you seek to exercise the foregoing rights to access or delete Personal Data which constitutes 'personal information' as defined in CCPA, please contact us at email@example.com. We respond to all requests we receive from you wishing to exercise your data protection rights within a reasonable timeframe in accordance with applicable data protection laws. By writing to us, you agree to receive communication from us seeking information from you in order to verify you to be the consumer from whom we have collected the Personal Data from and such other information as reasonably required to enable us to honour your request.
The list of categories of Personal Data collected and disclosed about consumers are enlisted under the head 'Use of Your Information. Separately, Zostel does not sell your Personal Data.